Responsibilities:
•       Provide guidance and expertise  on analysis, design and implementation of major CRM system initiatives that include CTI, Contact Management, Activity Management, Opportunity Management, Fulfillment, Reporting
•       Provide functional and technical advice to internal/external teams  on CRM implementation in a changing business environment and the implications of various alternatives, on business applications and other related issues
•       Develop, document and communicate CRM implementation best practices
 
Qualifications:
•       Excellent English communication skills - written and spoken
•       Experience operating at a strategic level
•       Experience in designing enterprise-wide IT solutions and strategies in a Siebel CRM and/or Microsoft CRM environment.
•       Experience matching Siebel/Microsoft CRM capabilities to business requirements
•       Demonstrated expertise across the Siebel/Microsoft CRM platforms and understanding of business implementation best practices